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Posted: Sunday, February 4, 2018 2:29 PM

Job Description
This Position Requires Traveling to their Wilmington and San Leandro(Northern California) Locations on an as needed basis
Candidates must Pass Background, Drugscreen, and Driving Record Check

Position Overview:
The Field Service Manager is responsible for the overall management and day to day operations of the Field Service Department. The Field Service Manager will ensure that technician services and dispatch functions are executed in an efficient, cost effective and timely manner. Work involves ability to work independently with minimum supervision.
Principal Duties and Responsibilities (Essential Functions):
xF0B7; Schedule and dispatch field service work.
xF0B7; Open and close field service repair orders.
xF0B7; Maintain logs and files.
xF0B7; Manage field service team to provide optimum customer service.
xF0B7; Develop workflow for the field service team.
xF0B7; Assist in goal setting, skill enhancement and performance reviews for field service staff.
xF0B7; Ensure company policies and procedures are followed by the team members.
xF0B7; Provide training to service staff as needed.
xF0B7; Develop programs to improve technical and customer service skills.
xF0B7; Identify and resolve employee
concerns/complaints.
xF0B7; Develop and deliver in:house training for the employees regarding the service procedures and the companys policies and procedures.
xF0B7; Supervise the overall functioning, especially of the servicing functions of the organization, and should be able to propose as well as negotiate service contracts.
xF0B7; Design strategies and ensure that all day to day services have been controlled and that all the clients needs have been tackled successfully.
xF0B7; Handle customer inquiries.
xF0B7; Regular attendance is an essential function of the job.
xF0B7; Perform other duties as assigned.
Qualifications and Skills: xF0B7; Computer literacy; proficiency in all MS Office applications. xF0B7; Ability to communicate information and instructions clearly, accurately and concisely. xF0B7; Ability to work independently and meet deadlines with minimum supervision. xF0B7; Strong communication skills to work with customers, suppliers, upper management and employees. xF0B7; Must have excellent understanding of the technical terminology used in the engine and transmission industry. xF0B7; Strong experience in scheduling and dispatching. xF0B7; Accounting skills in order to run a profitable department. xF0B7; Marketing knowledge to build a solid clientele. xF0B7; Technical and mechanical skills. Business:savvy personality. xF0B7; Ability to spend long days on their feet. xF0B7; Detail:oriented and trouble:shooting skills needed to make unusual diagnoses. xF0B7; Excellent phone etiquette. xF0B7; Ability to work in a fast:paced, customer:service oriented environment.
Education and Experience:
xF0B7; High School Diploma or and equivalent combination of education.
xF0B7; Bachelors Degree preferred.
xF0B7; 5 (five) years Field Service/ Service Management in MARINE Industry
Company Description
Staffing Network is a national employment firm, with over 20 years of experience of applying genuine time and effort to understand individuals seeking gainful employment. This company partners with great companies, providing professional and technical talent suited specifically for their needs. Our industrial staffing solutions that include long:term, temporary assignment to permanent employment allow our staff to focus on candidates and their core business goals. Staffing Network brings together the expertise and resources of todays respected professionals. We are a full:service recruiting firm ready to help you find the perfect fit

Source: https://www.tiptopjob.com/jobs/77956394_job.asp?source=backpage


• Location: San Diego

• Post ID: 36336057 sandiego
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