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Posted: Sunday, January 7, 2018 1:52 AM


Food and Beverage Team Lead- Part Time


Position Title:
Team Lead

Reports To:
Supervisor/Assistant Supervisor/ Unit Lead

Position Summary:
Trains, supports and leads Model Citizen in performing their job duties to the highest possible level. Controls cash, labor and food preparation and presentation within LEGOLAND California standard and policy. Leads by example in guest service to ensure guest orders are processed in a friendly and efficient manner. Responsible for receiving products, the daily setup and clear down of the front and back of house restaurant operation. Supports and assists Unit Lead , Assistant Supervisor, and Supervisor in the daily operation of the assigned unit(s). Needs working knowledge of LEGOLAND California safety, sanitation, and cleanliness standards and polices.

Scope and Responsibilities:
1. Guest Services: Must understand and meet all guest expectations and have the ability to communicate clearly. Maintains high service standards with children as a primary focus. Is ready to have fun with and entertain the guests as part of the daily duty. Serves all guests in a friendly, efficient, and courteous manner. Needs to work with other team members to provide a positive guest experience. Must understand how to make decisions to ensure high level of guest satisfaction. Must constantly train and monitor all Team members in the delivery of the highest standard of guest service as required by LEGOLAND California. Understands and exhibits the values of the FRESH guest service program.

2. Leadership: Shows leadership by being a positive and exuberant example for other Model Citizens. Understands to continuously motivate and encourage Model Citizens to perform their best and always provides support as a team player. Must show business drive by setting clear direction for the model citizens to follow and creatively encourage up-selling in the assigned unit(s). Is responsible of the assigned unit being set up and ready for business according to operating schedule and that the unit is being cleared down according to LEGOLAND policy. Documents and communicates any issues to Unit Lead, Assistant Supervisor, and Supervisor.

3. Food Quality: Must possess in-depth knowledge of the location menu, product lines and preparation procedures. Maintains and monitors the delivery of high quality, fresh food products to our guests on a daily basis. Effectively displays and prepares high quality product for the guest using the fresh food philosophy as a basis for all displays and merchandising. Monitors and maintains the proper taste, temperature, and appearance of all food items served to the guests.

4. Sanitation and Cleanliness: Must follow the LEGOLAND California, Merlin Entertainment, and San Diego County guidelines/policies and procedures regarding proper sanitation and cleanliness standards. Must continuously monitor and have an overview of the cleanliness of patio, front and back of house during the entire daily business operation.

5. Safety: Must practice all safety policies and procedures as set by LEGOLAND California. Expected to take responsibility for inspecting and reporting all safety hazards to Unit lead/Assistant Supervisor/ Supervisor or safety representative immediately. Must monitor and re-train model citizens on all safety aspects in the daily operation

6. Food Safety: Must be knowledgeable on all LEGOLAND food safety and HACCP procedures and responsible for implementing and maintaining any relevant procedures and records. Must be able to pass the Food Handlers sanitation class that will be offered to all MCs.

7. Cash Handling: Must be able to accurately operate a computerized cash register and maintain all cash handling records on a daily basis. Will take full responsibility for all funds and cash handled as outlined in LEGOLAND cash handling policy. Must be able to conduct investigation and follow LEGOLAND policy in case of a cash discrepancy in the daily count out. Responsible for ensuring safe is balanced in accordance with SOPs. May be responsible for ensuring deposits are accurate and securely transported to onsite Cash Vault.

8. Work Environment: Must be able to work in a very fast paced, multi task environment with extreme temperature changes. Must be able to work both indoor and outdoor, year-round environment with exposure to a variety of changing weather conditions.

9. Wardrobe and Grooming: Must follow and adhere to all policies and procedures as set by LEGOLAND California.

10. Alcohol Service: Must follow all California laws and license restrictions governing the sale and service of alcoholic beverages in the restaurants.

11. Special Events: Is expected to assists with various special events and catering if required as a part of day to day duty.

12. On the Job Training: The F&B Team Lead serves as an On the Job Trainer (OJT). As such, the Team Lead is responsible for executing the locations training plan and completing necessary documentation. Supports new and existing MCs in understanding material presented. Works with management team to ensures material is relevant and implemented properly by all trained MCs.

Background and Experience:
Experience within a restaurant or food service industry is preferred. Requires a positive attitude and an ability to work with others. Must present a positive and professional attitude at all times. Must have a desire to give service on the highest possible level.

Other Requirements:
Must be able to pass a Food Handler and TIPS alcohol class (if location serves alcohol)

All MCs must be able to work during peak times, including weekends, holidays, and special occasions. Must be flexible to work shorter or longer hours due to business volume. Will be expected to assists with various special events and catering if required as a part of day to day duty.

Physical Requirements:
Sitting - Occasionally (1 - 33%)
Standing - Occasionally (1 - 33%)
Walking - Constantly (67 - 100%)
Lifts & Carries - Up to 10 pounds, Frequency - Constantly (67 - 100%)
Lifts & Carries - 11 - 24 pounds, Frequency - Constantly (67 - 100%)
Lifts & Carries - 25 - 34 pounds, Frequency - Frequently (34 - 66%)
Lifts & Carries - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Lifts & Carries - 51 - 74 pounds, Frequency - Occasionally (1 - 33%)
Lifts & Carries - 75 - 100 pounds, Frequency - None (0%)
Lifts & Carries - Over 100 pounds, Frequency - None (0%)
Lifts Overhead - Up to 10 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - 11 - 24 pounds, Frequency - Occasionally (1 - 33%)
Lifts Overhead - 25 - 34 pounds, Frequency - None (0%)
Lifts Overhead - 35 - 50 pounds, Frequency - None (0%)
Lifts Overhead - 51 - 74 pounds, Frequency - None (0%)
Lifts Overhead - 75 - 100 pounds, Frequency - None (0%)
Lifts Overhead - Over 100 pounds, Frequency - None (0%)
Twisting - Occasionally (1 - 33%)
Bending - Occasionally (1 - 33%)
Squatting/Kneeling/Crawling/Climbing - Occasionally (1 - 33%)
Pulling - Occasionally (1 - 33%)
Wrist Deviation (Side to Side) - Frequently (34 - 66%)
Hand/Wrist Repetitions (Up and Down) - Frequently (34 - 66%)
Reaching - Occasionally (1 - 33%)
Grasping - Simple: > 50 pounds
Manual Dexterity/Strength - Gross motor, light - moderate strength
Manual Dexterity/Strength - Fine motor, light - moderate strength
Pushing - Up to 10 pounds, Frequency - Frequently (34 - 66%)
Pushing - 11 - 24 pounds, Frequency - Frequently (34 - 66%)
Pushing - 25 - 34 pounds, Frequency - Occasionally (1 - 33%)
Pushing - 35 - 50 pounds, Frequency - Occasionally (1 - 33%)
Pushing - 51 - 74 pounds, Frequency - None (0%)
Pushing - 75 - 100 pounds, Frequency - None (0%)
Pushing - Over 100 pounds, Frequency - None (0%)

Visual Requirements:
Close eye work (small figures)
Color discrimination - Not applicable
Minimal color discrimination - Not applicable
Normal color discrimination
Other: Depth perception, distance vision, ability to focus

Hearing Requirements:
Hearing Requirements - Special requirements, able to consistently fulfill communication needs
(alarms, phone ringing, conversation, clear acuity within 100 feet)

Working Conditions:
Temperature - < 15 degrees Fahrenheit
Crawl Space/Cramped Postion - Exposed < 1 hour per day
Personal Protective Equipment (e.g. Respiratory Mask, etc.) - Occasionally (1 - 33%)
Driving - None (0%)
Noise (Loud/Repetitive, < 85 Decibels per OSHA Standard) - Constantly (67 - 100%)

(Specify any other requirements or restrictions that should be considered)
The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions.

• Location: Carlsbad, San Diego

• Post ID: 35287967 sandiego is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018